Telemedicine in Hong Kong: All You Need to Know

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Need to see a doctor but don’t want to risk venturing outside? Want to get a prescription refilled but you’re in quarantine? Do not worry, our team has compiled a list of medical providers in Hong Kong that offer telemedicine services (over-the phone and video consultations) so you can get the medical attention you need, without needing to go outside.

Most medical centres still accept patients in for face to face consultations but patients will need to be screened first. If they present certain symptoms and are deemed a COVID-19 health risk they will instead be given a phone consultation, if available. Phone consultations will generally last about 15 minutes and cost the same amount as an in-person consultation would.

Here are some of the clinics offering phone and video consultations.


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Private clinics offering telemedicine in Hong Kong

Central Health Medical Clinic

Phone: 2824 0822

Discovery Bay
Phone: 2987 7575

Phone: 2592 9000

Cost: $1,100
Services offered: Depending on the needs and the doctor – phone or video (Skype) consultation.
Additional information: You can receive your prescription over email as well as have your insurance papers signed.


OT&P Healthcare

Phone: 2521 3181

Quarry Bay
Phone: 6519 0560

Repulse Bay
Phone: 2813 1978

Clearwater Bay
Phone: 2719 6366

Cost: $1,050
Services offered: Depending on needs and the doctor – phone or video.
Additional information: You can receive a prescription and pick it up at a pharmacy near you or have a person to pick it up for you (if you are in quarantine). You can also have your insurance papers signed over email.


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London Medical Clinic 

Phone: 2537 6898

Cost: $900
Services: Phone consultation.
Additional information: The clinic no longer accepts walk-in appointments until further notice. You can receive a prescription over the phone but someone needs to come pick it up. You can email your insurance papers.


Trinity Medical Centre

Phone: 2192 7022

Cost: $300
Services: depending on needs – they offer over the phone, video (WeChat or WhatsApp) and online appointments
Additional information: You can receive your prescription over email and email your insurance papers.



Private hospitals offering telemedicine (video consultations)

As hospitals rely on patient visits as the majority of their intake, phone consultation are more limited in these facilities. They will most likely require you to be a patient with them first and after that phone consultations are at the doctor’s discretion. As for the prescription of controlled substances, patients will need to come in.

That being said, one of Hong Kong’s most well-known private hospitals, Matilda Hospital now offer online consultations.

Matilda International Hospital

Phone: 2849 1500

Cost: $160 for the first video call, further video consultation with the GP: $590, $380 (for Matilda Clinic – Caine Road)
Services: Video consultation with resident doctor or psychologist.
Additional information: Appointment bookings can be made, and paid for, using this link. Prescriptions can also be done by online consultation and then be delivered to you (fees apply for delivery).


Health insurance plans that provide free telemedicine

As health insurance companies deal with the pandemic, some insurers in Hong Kong are providing free telemedicine doctor consultations to their members. Whether you are worried about having COVID-19 or have other medical concerns, you can speak to a doctor from the comfort of your home. Here are some examples of the different telemedicine programs available.



For an initial 90 day period, Aetna members have free access to vHealth – a global service that provides medical consultations by telephone or by video call, from anywhere in the world. The 24/7 service is completely confidential, available in multiple languages and free to use as often as you like.

Aetna vHealth



All APRIL Hong Kong clients have access to a 24/7 teleconsultation service available on their Easy Claim app. April also provides a Coronavirus direct line to support its clients during the outbreak. Teledoc Health has opened a free Coronavirus hotline: +852 3756 4618.

Available 9pm – 6 pm (HK), Monday to Friday in English and Cantonese (outside working hours, members are free to use our 24/7 callback service on Easy Claim).

APRIL consult



Cigna provides a free Global Telehealth service for medical support and advice whenever you need it. Features of this service include:

– Access to 110+ board certified doctors with ranging specialisms
– Video and telephone consultations with doctors, nurses and healthcare specialists
– Real-time appointment scheduling
– Convenient alternative to doctor or clinic visits
– Initial assessments for COVID-19


*please note that given the current circumstances, procedures in medical facilities are subject to quick changes, so although the information was accurate at the time of this article (April 6, 2020) it is always best to call ahead of time.


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Looking for health insurance? For expert advice, contact AD MediLink now at or +852 2606 2668 to receive a free quote. An advisor uniquely trained on your options will answer all your questions.


This article was independently written by AD MediLink and is not sponsored. It is informative only and not intended to be a substitute for professional advice and should never be relied upon for specific advice.